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Quality

It's not what you do but how you do it...

It's peculiar to me how many people place classification judgments on individuals and their abilities, intelligence, vocabulary, education, opinions and perceptions by the particular work title they have, rather than their actual aptitude. Some medical doctors can be quite boorish and clumsy at figuring out a patient's problem while a good mechanic can finesse a difficult car problem far better than that doctor. Some lawyers can shine a beam of light on a topic like no one else, while a mortgage broker might befuddle you on the same simplest topic in twenty minutes.  A smart manager leads their people to making their own decisions for everyone to succeed while a dictatorial floor supervisor intimidates the group into fearing for their jobs, making everyone unhappy and less productive. The lady at the front desk knows more about the locality than the professional tour guide and imparts it better. A know-it-all service rep can terrorize your service problem in an hour, while a good technical support trouble shooter can sectionalize, isolate and resolve a problem in minutes.

In my thinking our judgments about other people should have less to do with which college they went to or if they didn't go to at all, if they're a professional or a tradesman, an executive or an hourly wage earner and more about the quality of their competency and ability to communicate well. Whether a company vice president or laundry manager, the assessment should be on competency in how much knowledge and skill they have in their basic duties, how well they have priorities figured out, their ability to reason and deal with complications and how they interact with other people, both their peers and customers, in resolving them. Quality interaction is now a required component of any working environment and it's appropriate to make an appraisal of someone's skill at it on any level . Communicating well is of absolute importance since it involves listening to what someone is telling you, interpreting it correctly and what they really mean and being able to communicate back by reducing a complex issue to a simple explanation.