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Showing posts with label work. Show all posts
Showing posts with label work. Show all posts

11/3/11

3/28/11

A Head of My Time

On earning your keep...

The battle lines are being drawn between the entitlement mentality crowd and the legion fed up with them.

When I was young my mother would say in her inimitable British way, that I certainly had endurance and stamina. Depending on the situation, if she was referring out of pride or dismay, she would add that "I had a good English backbone" or "you certainly have your father's American grit." My father's response was always a sanguine "I wonder where he got that from..."

My parents where a unique combination. My mother grew up on the coast of southeastern England during the Second World War with bombs literally dropping around her. My father was a Western American who grew up in a dried up Arizona hard hit by the Great Depression and inherited real true grit. They were rich only in that they were fortunate to come from educated middle class families, who managed to persevere by their ability to work through difficult times, with ingenuity and making the best of bad situations. Humility and humor were both necessary attributes. In that sense, although their childhoods and adolescence occurred during an arduous time period, they did not want for anything they needed. They also grew up knowing that they got a break, since they witnessed firsthand the devastation and destitution of others and were not shielded from it. That does not mean they had excess of anything, only they were not wounded or hungry, everyone was affected by the Great Depression and WWII in some way.

I tend to think that a lot of the skills required to overcome adversity and rise above, persevere through tough times, anxiety and depression, physical pain, deprivation and isolation is largely inherited through some genetic coding as well as parenting, along with acquiring coping skills through hard lessons in life. Almost everyone I know who has the character to endure burdens that others can't, have one or all those factors, regardless if they grew up rich, poor or somewhere in between. All races, both genders, either sexuality.

Large segments of the US population lack staying power and are looking for the easy way out.

When my family moved to this country when I was 14, although we were not without some means we were starting out all over again. We left where we were with the minimum of goods, the money we were allowed to take out of there, sorry to go but knowing it had become a hostile place with a limited future and happy to come to the US. I had always wanted to move to this country and for me the goal was to make the best out of my life in the way of education, achieving by work and effort. My hopes were for a happy, comfortable life with the ability to obtain things I wanted. That didn't necessarily include having a big house, a luxury car or expensive fashionable clothes, although I did like and want nice things. It also didn't matter to me if that was the goal of others, as long as it didn't trample on me or anyone else in our goals.

That is where in the late eighties and early nineties my values and goals started to really clash with many natural born Americans.  It was not only that they seemed to want more and more big and flashier things. It was that I was seeing how a mentality of entitlement was insidiously creeping into the culture of a large segment of the population. Additionally they didn't care how they got it or what harm they may be causing to everything from values to economics, to society or to the environment. It was their right to have more stuff and bigger things without any regard to how they got it or if they had worked for it. It came to be a dominant theme in the social conduct of America, turning having more than you earn a virtue instead of a vice.

On account of where I live, the work I do and the sheer numbers of people I am exposed to, I am well aware of a lot of people whose lives were built on this type of entitlement consumerism and are crashing and burning. I take no pleasure in it but I have no empathy for the whining and crying of the disappointment these people feel. As far as I'm concerned their anger is misplaced about losing their "right" to conspicuous consumption and misdirected in the wrong trajectory. They should be redirecting it to themselves and placing the blame on their own shoulders. I see trouble ahead for society from these people.

We are already getting the signals from unhappy adults with childlike cries for their rattles back. They're expecting the government and other citizens to bail them out to continue their "right" to a lifestyle they didn't truly earn and those that whine "you promised us." Wisconsin is just a small sampler of the backfire from that camp that is on its way to pitching tents of fits all over the country. On the other side there are those fed up with subsidizing the life of others, especially since most of them have weathered this economic storm without much assistance from the government, unions or social services agencies. My bet is on them, they're even angrier and are beginning to marshal their troops to repudiate both the entrenched political class and arming to counter-demonstrate against the entitlement hordes. It's a matter of time.

This is where I also see the worth in the values I inherited, the parenting I received and learning from the mistakes I made with money, relationships and employment. There is a price when you take the effortless way out by accepting easy money, ditching relationships at the drop of a hat without resolving personal problems, for taking easy jobs that pay too well for really doing very little. There are no rights except those outlined in the US Constitution and I find nothing in that document that addresses the desire to have goodies is a right or to live off public money. There is no "we promised you" clause or mention of an implied contract that you would get what you want.

There is a storm gathering that is going to blow out and wash down everything and everyone that does not have the wherewithal to hold on tightly. Endurance and stamina will be required as well as the knowledge of what you really need and that you don't always get what you want.

3/18/11

Quality

Give a little extra...

Use building blocks to become a cornerstone at work.

It's called "value added" in the marketing world but in the working world it is being the "valuable additive." What that means is no matter what job you have, do a little extra, more than what is required, grease the wheel to make it stop squeaking without being asked. Even more importantly don't be the squeaky wheel that always needs to be oiled to get you to do the basic job. Do quality work. Be friendly and amiable to everyone, which doesn't mean you have to like them or be overly nice, people see right through that. Sometimes you won't feel like it and have bad days. If you are consistently congenial, then when occasionally grumpy or not having a good day, it is the exception and not the rule. When you make a mistake, own up to it, fix it and learn from it, apologizing goes a long way.

There is nothing wrong with being helpful to your supervisor, if they want it or you see they need someone to lend a hand. Be respectful to them, even if sometimes they don't always return the favor, you might be surprised to find that one day they will in an unexpected way. It's not being a bootlicker but common decency, at the same time don't be an apple-polisher either. It's not hard to be a regular person who offers an element of value without working too hard at it. When you offer something additional to what is required you're becoming a cornerstone of the place where you work. A cornerstone is part of the foundation that makes you vital to the operation of your workplace and difficult to replace in tangible and intangible ways.

The reasons are twofold. The first is it will improve your job satisfaction, no matter how ordinary that job might seem to the larger world, work will be a challenge not a chore. The second is it will also make you more beneficial to your boss and employer in a way they may not quite fully understand until something happens you can resolve. They're likely to realize that you're offering something that others don't and that alone is enough to keep you. If the time should come when choices have to be made regarding who stays and who goes, you will be one of those that stay and the person who does the minimum required, squeaks a lot and when given an inch takes a mile, will be gone.

In this world of high unemployment, companies need people who not only can do the work but also add to that work. There are two skills involved in any type of employment: the skills of doing the actual work itself and more, plus the skills of getting along with other people. In that sense, no matter your line of work, everyone is in customer service.

"No employer ever wants to see an employee with his hands in his pockets." Mike's father.

Mike, who blogs at rock and confusion and video blogs on his YouTube 7anby channel, in this video offers a great perspective on this topic. His thoughts were inspiration for this blog.

Hassle-Free Work

3/17/11

You Can Quote Me On That

Misplaced loyalty...

If you work for any company, no matter the size, don't love the company because it won't love you back, if you do your loyalty is displaced. Your ultimate responsibility is yourself, family and friends. Work is a source of income and even though it can be rewarding it is not a support network. There are few exclusions to this, perhaps a small family owned business is an exception to this rule.

Always keep in mind you work for a business where the main intent is to make a profit. This doesn't mean that there aren't some companies who do really attempt to keep their employees satisfied, pay a decent wage, try to do the right thing by those that produce for them. It's a fact of free enterprise though that when times are tough, difficult choices sometimes have to be made. The owners, operators, stakeholders have to make decisions based on their fiduciary duty to the company and not to the people who work there.

To preserve your integrity and work ethic you should always do a good job but thinking of yourself as a free-agent, allows you to also maintain your dignity and independence as a person. You can respect the company you work for but that doesn't mean they have an obligation to not make a change in your employment.

3/16/11

Thinking Out Loud

Working for yourself...

Even if you have an employer who doesn't appreciate you.

There are careers, jobs, employment and being an entrepreneur with your own business. Not everyone is able to have their own business and run it themselves, some people have careers, but most people have jobs and are employed.

Careers and jobs can be enjoyable and fun and others can simply be employment. With employment your employer only cares that you show up, do what you're told and discourages any independent thinking or initiative. Those jobs are harder when there are also difficult people to deal with daily. I held one once for well over a decade during a previous bad economic era, as soon as I was able, I left it. While doing that job though, I learned as much as I could even though my employer discouraged it, as well as during my time off I earned formal education and did things I enjoyed doing. Most importantly I figured out how to handle being around difficult people.

During this challenging economic period, many people are enduring careers and jobs they would like to get out of but aren't able to due to current conditions. If that is the case, then the best option is challenging yourself to learn as much as you can from that job, which may not necessarily be the skills of the job itself, but other self-development accomplishments such as dealing and coping with problematic people. Additionally also taking the time to learn something else outside of that work to improve your chances for better opportunities in the future. It is difficult, I know. I never thought my work era between 1978 and 1983 would ever end in anything positive. In 1993, ten years after I had left, I had the perspective to look back and appreciate how much the extracurricular work I had done decades prior had paid off. I also recognized that the coping skills and ability to deal with unpleasant people went a long way and were lessons for life.

Coping mechanisms are the key to the door to get what you want.

Right now I have a job that has potential to become a career. I like what I do very much and the people I work with, the one exception is a difficult manager. There's really no other way to state it: she's cranky, irritable, hypercritical and never gives praise; she finds everything that is wrong and nothing that is right. I don't believe she's a mean person, she does have good qualities and for brief periods of time she can be somewhat pleasant. My peers feel the same way as I do about her, therefore I know it's not a personal thing with me.

There are days when it is hard for me to take, especially since I do like the work itself, what I'm learning from it and the potential for growth. It's an exercise in not only learning a new line of work but also something else just as important, recalling how to deal with difficult people. The first lesson I'm still re-learning is not taking it too personally, which is tough. The second is realizing that the other person is probably doing the best they can to cope under the circumstances they're dealing with in life. For the person I'm referring to, the problem is the same as it usually is for other difficult people, their complex, bewildering, problematic behavior is rooted in their own insecurity and doubts about themselves.

The schooling here is coping and overcoming to gain some peace within myself to not let this person bother me and interfere with where I want to go. In order to do that I have to reach back in time and recall skills that I haven't had to use in quite awhile. It's a work in progress but the past has also taught me that in the long term, it is worthwhile and to my advantage. The other person I can do nothing about, they will have to live with themselves, I can only deal with how I control myself within the circumstances.

1/4/11

Quality

It's not what you do but how you do it...

It's peculiar to me how many people place classification judgments on individuals and their abilities, intelligence, vocabulary, education, opinions and perceptions by the particular work title they have, rather than their actual aptitude. Some medical doctors can be quite boorish and clumsy at figuring out a patient's problem while a good mechanic can finesse a difficult car problem far better than that doctor. Some lawyers can shine a beam of light on a topic like no one else, while a mortgage broker might befuddle you on the same simplest topic in twenty minutes.  A smart manager leads their people to making their own decisions for everyone to succeed while a dictatorial floor supervisor intimidates the group into fearing for their jobs, making everyone unhappy and less productive. The lady at the front desk knows more about the locality than the professional tour guide and imparts it better. A know-it-all service rep can terrorize your service problem in an hour, while a good technical support trouble shooter can sectionalize, isolate and resolve a problem in minutes.

In my thinking our judgments about other people should have less to do with which college they went to or if they didn't go to at all, if they're a professional or a tradesman, an executive or an hourly wage earner and more about the quality of their competency and ability to communicate well. Whether a company vice president or laundry manager, the assessment should be on competency in how much knowledge and skill they have in their basic duties, how well they have priorities figured out, their ability to reason and deal with complications and how they interact with other people, both their peers and customers, in resolving them. Quality interaction is now a required component of any working environment and it's appropriate to make an appraisal of someone's skill at it on any level . Communicating well is of absolute importance since it involves listening to what someone is telling you, interpreting it correctly and what they really mean and being able to communicate back by reducing a complex issue to a simple explanation.

11/4/10

Quality

All the technology in the world...

doesn't always make routine tasks simpler.

Sometimes the best way to operate a process is classically understated by leaving digital technology out. They are best handled by pen or pencil, quad paper and printouts, clipboards and checkmarks, looking at a clock to monitor the time.

They are usually the most basic duties that need to be done, in an environment that heavily relies on computers and technology. Although surrounded by technology, these small tasks are unnecessarily complicated by technology and much more easily tracked by office practices used since the beginning of the Industrial Age.

An example is running a computer based lab with 35 people taking various courses or tests with different starting and ending times. It's more efficient to keep a list, with columns and check boxes, aided by a printout, neatly held together on a clipboard .

10/25/10

Only In America

We're all working class...

Americans have notions about the term working class often also associated with definitions of labor and lower end jobs, words that are also heavy with meaning relating to organized labor and unionism, farmers and farm workers. Depending on your position and place, being working class is either a noble thing or something a noble person wouldn't do. It denotes "blue collar" in the minds of many people and more specifically, working with your hands, the implication also meaning not with your brains.

It's a peculiar attitude for Americans to adopt since almost everyone, whether descended from original settlers or recent immigrants, works in this country in one fashion or another, to achieve their vision of the American Dream. The current assignation, associating working class with unionism, the labor movement and farming, is a result of mostly 20th century history. In reality, the Founding Fathers, although some of them considered themselves members of a new aristocratic class in the New World, were all people who worked at some occupation. Thomas Jefferson was a lawyer and Alexander Hamilton, an illegitimate orphaned immigrant child, worked his way up from being a clerk. Since WWII pretty much everyone has had a job, whether they call it a career, a profession or labor, it's still working for enumeration.

With few exceptions, everyone in America works to earn money to live, which may range from low end to high end. The haughtiness of a Wall Street white collar employee making a high salary looking down on a blue collar worker on Industrial Boulevard is an absurd affectation since they still both work for someone else. As we have recently witnessed, the CEO and Presidents of major banks can be fired and even if it is with a fat payout, they were still at the mercy of their employer as the boss.

That is not to say there aren't disparities between the euphemistically phrased white collar worker, pink collar worker and blue collar worker in more than just pay. Our society is naturally stratified by what type of job someone holds and the associated compensation. For all the talk about the "rich are getting richer and the poor are getting poorer" and resulting economic class differences, in America there still are no titled people of nobility and only a small minority live on inherited money or large sums of money they earned. Even for people of wealth, if they're smart, they must work at maintaining their assets, a job in itself based on fear of losing it all. That is still a small group. The vast majority of people, even high income earners who may have delusions about how important their career is and how much they earn, have as the average person says, a J.O.B. and work for someone else for their money. That sounds like labor to me.

In that sense, essentially we're all working class, especially in this current economic era.


[Written with a nod to Mike (7anby) of rock and confusion.]